Privacy Policy
Creative Lab
Effective Date: 16/03/2026
Creative Lab values your privacy and is committed to protecting the personal information you provide when interacting with our website, services, and messaging programs.
Information We Collect
We may collect personal information that you voluntarily provide when you:
Fill out forms on our website
Request information about our services
Sign up for SMS notifications or updates
Contact us via email or messaging services
The information collected may include:
Name
Email address
Phone number
Business information related to service inquiries
2. How We Use Your Information
Creative Lab uses collected information to:
Respond to inquiries and provide services
Communicate updates regarding requested services
Send SMS notifications when users opt in
Improve customer experience and service quality
3. SMS Messaging and Mobile Information
Creative Lab may send SMS communications to users who have opted in to receive messages related to service updates, appointment reminders, or customer support notifications.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4.SMS Opt-In and Messaging Details
Users may opt in to receive SMS messages from Creative Lab through website forms, service inquiries, appointment bookings, or other consent-based communication methods where they voluntarily provide their phone number and agree to receive text messages.
By opting in, users agree to receive SMS messages related to:
Service updates
Appointment reminders
Customer support communications
Account or service-related notifications
Message frequency may vary depending on the user’s interaction with our services.
Users can opt out of SMS communications at any time by replying STOP to any message received. After opting out, users will no longer receive SMS communications from Creative Lab unless they opt in again.
For assistance, users may reply HELP or contact us at luis@agenciacreativapr.com.
5.User Rights and Data Control
Users have the right to control their personal information. These rights include:
Access: Request information about the personal data we maintain about you.
Update: Request corrections or updates to inaccurate or incomplete personal information.
Deletion: Request removal of your personal information from our systems where applicable.
Unsubscribe: Opt out of receiving marketing or SMS communications at any time by following the unsubscribe instructions provided in the messages.
Requests related to personal data access, updates, or deletion can be submitted by contacting us at:
We will review and respond to such requests in accordance with applicable privacy and data protection laws.
6.Data Protection
Creative Lab implements appropriate administrative and technical safeguards to protect personal information from unauthorized access, misuse, or disclosure.
7.Cookies and Tracking
Our website may use cookies or similar technologies to improve website functionality and analyze visitor behavior.
8.Updates to This Policy
Creative Lab may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.
9.Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
Creative Lab
Email: luis@agenciacreativapr.com